Every third Tuesday I have a 6:30pm appointment with J to have my eyebrows waxed. It's a long-standing appointment that I have booked until the middle of 2010.
(Don't judge me. I'm not as high-maintenance as I sound.)
Tonight I show up for my appointment, only to practically wake the receptionist up.
She took one look at me and I knew I was in trouble.
KK: "Hi, I'm KK. I have a 6:30 appointment with J."
RECEPTIONIST: "Uh oh."
Nothing good ever comes after "uh oh".
RECEPTIONIST: "J's not here. Didn't she call you? She said she left you a message. It was really slow today so she went home. She said she'd accommodate your reschedule."
Well, isn't THAT nice of her.
Let me premise this by saying I didn't have a great end-of-day at work. So I was already on edge a bit, and a tad upset.
Now, that being said, WTF?
RECEPTIONIST: "Didn't you get her message?"
Um, obviously not if I'm standing here, keeping you awake.
KK: "The last message I got was less than 24 hours ago when you called confirming my appointment. She must've left it on my home phone. But since I was at work all day – and came straight here – I wouldn't have gotten that message."
RECEPTIONIST: "I'm really sorry. When would you like to reschedule for? She'll see you any time."
Well, that's really nice of her to 'see me any time'. The time I'd prefer for her to see me is when I have a freaking appointment!
I live an hour for work, so to make a 6:30 appointment, I have to leave work early at 5:30pm (even though that's technically the end of the day, it's still early at my place). Not only that, but I canceled a client meeting to be here. Not to mention the fact that if I ever canceled the day of an appointment and didn't give 24 hours notice, I'd be charged. Because of the inconvenience.
What about MY inconvenience??? Is MY time not as valuable as hers?
KK: (loud, annoyed sigh) "I'll come Saturday morning. What time does she have?"
RECEPTIONIST: "Anytime you want! She's off tomorrow but is here Thursday..."
KK: "Listen. I work an hour away from here. I come straight here from my desk, which is why I didn't get her message today. I have to rearrange my schedule to be here, which is what I did today. I'm not going to do that again this week. Saturday morning. Please."
I mean, I have every right to be mad, right? I get that business is slow during some days, but you can't just go home! You have appointments – MINE! I'm a paying client!
Do I say something when I go on Saturday??? I'm sure she'll apologize. But do I have to be careful what I say to someone who is taking hot wax to my face???